10techno FAQ — All your questions answered here

No. Under 10techno's policy, each individual may only One account hold. Creating multiple accounts will result in all accounts being suspended and balances may be forfeited. This rule is strictly enforced to ensure fair gaming.

You can play games without KYC for transactions up to a limited amount. However, Large Withdrawal or once you exceed a certain limit, KYC verification using your national ID or passport is required. This is for your own protection.

You can update your email address and password yourself from Account Settings. To change your name or mobile number, With our support team contact us and complete identity verification.

To close your account, contact support via Live Chat or email. You'll be given the opportunity to withdraw any existing balance before closure. As part of responsible gaming, you may also opt for self-exclusion — Responsible Gaming View page.

Two-Factor Authentication (2FA) means that in addition to your password, you must also enter an OTP sent to your mobile when logging in. This way, even if someone knows your password, they cannot access your account. Enabling 2FA on 10techno is strongly recommended.

Entering the wrong password multiple times will temporarily lock your account (usually for 30 minutes). If the problem persists after that, "Password Recovery" Use it. For urgent matters, contact support via live chat.

Change your password immediately and Notify support via live chat. 10techno will help terminate that session and secure your account. Enable 2FA going forward to prevent this from happening again.

Minimum deposit at 10techno BDT 100. Maximum limits depend on your chosen payment method and can be increased as your VIP tier rises. No deposit fees apply.

For bKash, Nagad, and Rocket, typically A few seconds to 5 minutes your balance will be credited. Bank transfers may take 1–2 hours. If there is a significant delay, contact live chat with your transaction ID.

First, check whether the amount has been deducted from your mobile banking account. If it has been deducted but has not appeared in your 10techno balance, Transaction ID or Reference Number Contact us via live chat. Issues are resolved within 24 hours.

Minimum withdrawal at 10techno BDT 300. No withdrawal fees are charged. However, winnings from bonuses require the wagering requirement to be met before withdrawal.

First, check whether your account's KYC verification is complete, your bonus wagering requirements are met, and your balance is above the minimum withdrawal limit. If everything looks good, Contact live chat with your withdrawal ID Contact us.

10techno does not deduct any taxes directly. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their own transaction charges, which are beyond 10techno's control.

A wagering requirement means you must place a specified amount in bets before you can withdraw bonus funds. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to wager a total of BDT 30,000. Full details are listed in each offer's terms.

10techno's weekly cashback program returns a percentage of your total net losses for the week 5% cashback It is credited automatically to your account every Monday — no application needed.

For every successful referral through 10techno's referral program BDT 200 bonus is awarded. Once the referred person registers and completes their first deposit, the bonus is automatically credited to your account. There is no limit on the number of referrals.

Yes. All games on 10techno are tested and verified by independent third-party auditors. RNG (Random Number Generator) Technology ensures every result is completely random and unbiased.

10techno saves your game state before any disconnection. Once you reconnect, you'll pick up exactly where you left off — no bets or funds will be lost.

Yes. 10techno's Platform Fully mobile-optimized. All games are available on Android and iOS, whether through your browser or our app. Game quality remains flawless even on smaller screens.

10techno's In the VIP Program Higher tiers unlock: exclusive bonuses, higher withdrawal limits, a personal account manager, faster withdrawal processing, invitations to special events, and a birthday gift.

VIP points for active members generally do not expire. However, points may be recalculated after an extended period of inactivity (12 months or more). Playing regularly keeps your points safe.